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Register first

Once you have registered, you will receive a personal password to log into the web shop. You will receive the password within 1 business day. 

Order

The minimum purchase is EUR 500.

Payment options 

Payments are provided by Stripe.

 Cards: Accept all major debit and credit cards from customers in every country.

 Wallets: Alipay, Apple Pay, Google Pay, Microsoft Pay, Masterpass by Mastercard, Visa Checkout, WeChat Pay BETA

 Local payment methods: Alipay, Bancontact, EPS BETA, Giropay, iDEAL, Multibanco BETA, P24 BETA, SEPA Direct Debit, SOFORT, WeChat Pay BETA

Delivery

Delivery charges

Check out the international hairmail.net web shop! Now free shipping*

*valid until otherwise stated.

Delivery time

The freight forwarder is DSV. See country-specific delivery times here

Package tracking

Track your shipments using myDSV Track & Trace tool. You can see shipment details and events, planned as well as actual.

Defective product and error correction

The buyer is obliged to check the condition and correctness of the product at the time of receipt of the product or as soon as possible. All product-related remarks must be made to the seller as soon as the defect becomes known to the buyer. Delivery shall be deemed to have been accepted without notice unless within ten (10) days of delivery. The seller shall have the primary right to either repair the defect or deliver a new item. The buyer shall not be entitled to require delivery if there is a change in circumstances that alters the relationship of the performance obligations originally agreed. The buyer shall return a faulty or defective product in its original and flawless packaging in accordance with the seller's instructions. The seller will either check the returned product for any defect or instruct the manufacturer to check the product. In case of defective resale products, you must always include a receipt or a copy of it.

Return and exchange

Any return of the product must always be agreed on a case by case basis with the seller who will provide the buyer return instructions. Products manufactured in accordance with the buyer's instructions or ordered from outside the stock range at the Buyer's request are not subject to exchange or return. 10% of the total amount of the transaction is charged if the cancellation is not dependent on the seller. Products in stock have a ten (10) day return and exchange right. Returned products must be undamaged in their original packaging and include all related parts. The buyer is always responsible for the return costs. If the returned packaging is not in good condition, the buyer will be charged for the defective packaging as per current price list.

 

LOCATION:

Germany

LANGUAGE:

ENGLISH

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